Free shipping on Australian orders over $100
If for any reason a customer is unsatisfied with their purchase, they can contact us within 14 days of taking delivery, and organise to receive a refund of the purchase price, subject to the terms and conditions listed below:
It is a requirement to complete your return, we require a receipt/ original invoice and the attached Returns Form.
Important: returns will not be accepted without a completed Returns Form.
Returns are only accepted via post and not in person
The above guarantee applies only to retail purchases made through our online shop at http://www.kindeco.com.au. Refunds or exchanges provided are subject to the Terms and Conditions of the store.
Refunds are only available on full priced items and will be processed using the original tender type that the original purchase was made with. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once you have been refunded, please allow up to 48 business hours for the funds to clear in your account. Please note, refunds are not available on item's purchased during a promotion or an online special.
sale items: Item's purchased during a promotion, marked down items, online credits and gift cards are non-refundable. You will automatically be issued with an online credit valid for three months.
faulty items: Should you receive a faulty or damaged item, please contact our customer service team via firstname.lastname@example.org and they will instruct you on how to return the item.
late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Kinde Co. wants you to love your purchases. If orders arrive damaged or faulty, if you change your mind or the fit is not perfect we are happy to exchange within our returns policy period. Items must be in a resalable and unused condition, accompanied by original tags and a valid original receipt. Refer to our 30 Day Money Back Guarantee for more information.
Please inform us of the style, size and colour that you would prefer by sending us an email at firstname.lastname@example.org and we will instruct you how to return the item.
The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.